The Role of leadership styles of healthcare call center BPO team leaders on the retention of their team members - Angeles, Michelle Pauline L.; Jamandre, Neil Kenneth F. (Quezon City College of Arts and Letters, University of the Philippines Diliman, 2016)
Thesis (B.A. in Speech Communication)--University of the Philippines Diliman
Includes bibliographical references and appendices.
Keywords: Leadership -- Philippines; Call center agents -- Philippines