Development of Patient Perspective Assessment Tool for Service Quality Assessment Based on Patients of Selected Public Hospitals Using Sem-Ann Hybrid Approach

Development of Patient Perspective Assessment Tool for Service Quality Assessment Based on Patients of Selected Public Hospitals Using Sem-Ann Hybrid Approach

Abstract Public healthcare systems in the Philippines lack comprehensive and statistically validated service quality assessment tools to assess the hospital's current prioritization in improving service quality that they receive. With this problem at hand, the author utilized existing res...

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Detalles Bibliográficos
Autor Principal: Macatangay, John Russel L. (Author)
Outros autores: Associate Professor Francisco N. de los Reyes (adviser.)
Formato: Thesis
Idioma:English
Subjects:
Structural Equation Modeling > Artificial Neural Network > Public Hospitals > Service Quality > Assessment Tool.