Development of Patient Perspective Assessment Tool for Service Quality Assessment Based on Patients of Selected Public Hospitals Using Sem-Ann Hybrid Approach

Development of Patient Perspective Assessment Tool for Service Quality Assessment Based on Patients of Selected Public Hospitals Using Sem-Ann Hybrid Approach

Abstract Public healthcare systems in the Philippines lack comprehensive and statistically validated service quality assessment tools to assess the hospital's current prioritization in improving service quality that they receive. With this problem at hand, the author utilized existing res...

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מידע ביבליוגרפי
מחבר ראשי: Macatangay, John Russel L. (Author)
מחברים אחרים: Associate Professor Francisco N. de los Reyes (adviser.)
פורמט: Thesis
שפה:English
נושאים:
Structural Equation Modeling > Artificial Neural Network > Public Hospitals > Service Quality > Assessment Tool.