Development of Patient Perspective Assessment Tool for Service Quality Assessment Based on Patients of Selected Public Hospitals Using Sem-Ann Hybrid Approach

Development of Patient Perspective Assessment Tool for Service Quality Assessment Based on Patients of Selected Public Hospitals Using Sem-Ann Hybrid Approach

Abstract Public healthcare systems in the Philippines lack comprehensive and statistically validated service quality assessment tools to assess the hospital's current prioritization in improving service quality that they receive. With this problem at hand, the author utilized existing res...

Szczegółowa specyfikacja

Opis bibliograficzny
1. autor: Macatangay, John Russel L. (Autor)
Kolejni autorzy: Associate Professor Francisco N. de los Reyes (adviser.)
Format: Praca dyplomowa
Język:English
Hasła przedmiotowe:
Structural Equation Modeling > Artificial Neural Network > Public Hospitals > Service Quality > Assessment Tool.