00000nam a22000008i 4500 UP-8027295163992838337 Buklod 20250204100539.0 a r |||| u| ta 250204s2023 nyuad r b 001 0deng 9780367863029 (paperback) 22330882 Pu-29956 Php 5,228.10 DLC DCPA rda eng HD 62.15 B43 2023 Beckford, John 1958- author. Quality management reconsidered for the digital economy John Beckford. Fifth edition. New York, NY Routledge 2023 xx, 330 pages illustration 25 cm text txt rdacontent unmediated rdamedia volume nc rdacarrier Previous edition title: Quality : a critical introduction. Includes bibliographical references and index. Part 1 Introducing Quality 1. The Quality Imperative 2. Quality: A Strategic Decision? 3. Barriers to Quality 4. The Emergence of Management Part 2 The Quality Gurus 5. Philip B. Crosby 6. W. Edwards Deming 7. Armand V. Feigenbaum 8. Kaoru Ishikawa 9. Joseph M. Juran 10. John S. Oakland 11. Taichi Ohno 12. Shigeo Shingo 13. Genichi Taguchi Part 3 Contemporary Thinking 14. Quality Management Systems Standards 15. Organisations as Systems 16. Soft and Critical Systems Methodologies 17. Organisational Cybernetics 18. Business Process Re-Engineering 19. Learning Organisations 20. Service Quality Management Part 4 Quality in Practice: A Case Study 21. The Infrastructure Company 22. First Intervention 23. Second Intervention 24. Final Intervention Quality Management: Reconsidered for the Digital Economy continues to provide a one-stop-shop for anyone studying the theory and practice of quality management. Exploring the essentials of management theory and the work of the 'quality gurus' who have formed the foundation of current practice, this new edition builds upon the previous editions' unique critical perspective of quality. Key management practices are considered and extended, including lean thinking, systems methodologies, business process reengineering, organisational learning and intelligent organisations and service quality management. This edition plays particularly close attention throughout to the impact of the 4th Industrial Revolution on Quality Management, revisiting the meaning of 'quality' in an automated and data-driven world. Throughout, case studies have been rewritten including new examples from emerging economies, and practical tools incorporated to enhance learning and application. Replete with examples, vignettes and diagrams, this comprehensive textbook is ideal for those new to the field of quality management and for students on advanced undergraduate and postgraduate courses in Operations Management. Online resources include chapter-by-chapter PowerPoint slides and a test bank of questions"-- Provided by publisher. Total quality management Case studies. Manufacturing industries Management Case studies. Service industries Management Case studies. FO UPD DCPA HD 62.15 B43 2023 Book