00000nam a22000008i 4500 UP-1686042739784983319 Buklod 20240705162232.0 m |o d | cr ||||||||||| 240705s2023 ilu o b|001 0|eng d 9780838937334 (paperback) 22734216 DLC DMLR rda eng DMLUC Z 711 C37 2023 Cassell, Kay Ann author. Reference and information services an introduction Kay Ann Cassell, Uma Hiremath. Fifth edition. Chicago ALA Neal-Schuman 2023. ©2023 xiii, 522 pages illustrations 26 cm text rdacontent unmediated rdamedia volume rdacarrier Includes bibliographical references and indexes. Part I. Fundamental concepts -- Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Part II. Introduction to major reference sources -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything--encyclopedias -- Answering questions that require handy facts--ready reference sources -- Answering questions about words--dictionaries, concordances, and manuals -- Answering questions about current events, issues and research topics--databases (and indexes) -- Answering questions about law and business--special guidelines and sources -- Answering questions about health--special guidelines and sources / Emily Vardell -- Answering questions about geography, countries, and travel--atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people--biographical information sources -- Answering questions about government and related issues--government information sources -- Part III. When and how to use the internet as a reference tool -- Readers' advisory services / Maria Fesz and Cindy Orr -- Reference services for children and young adults / Melissa Gross -- Information literacy in the reference department -- Part IV. Developing and managing reference collections and services -- Selecting and evaluating reference material -- Managing reference departments -- Assessing and improving reference services -- Ethics in reference / Diana Floegel -- Reference 2.0 -- The future of information services -- Appendix A. RUSA outstanding reference sources 2012-2022 -- Appendix B. RUSA definition of reference. "The fifth edition of Reference and Information Services: An Introduction is consciously aimed at arming the reference librarian with the skills, expertise, and mindset needed to keep up with changing resources and best practices"-- Provided by publisher. Electronic reference services (Libraries) Reference services (Libraries) Electronic reference sources Directories. Reference books Bibliography. Hiremath, Uma author. FO UPD DMLR Z 711 C37 2023 Book