Front office operations a guide to effective customer service - Bajao, Grayfield T. (Quezon City Wiseman's Books Trading, Inc., 2020)
Module 1: Provide information in the hotel front office operations -- Module 2: Provide effective customer service -- Module 3: Receive and process reservations -- Module 4: Operate computerized reservations system -- Module 5: Provide accommodation reception services -- Module 6: Conduct night audit -- Module 7: Provide club reception services -- Module 8: Provide concierge and bell services.
Keywords: Hospitality industry -- Customer services -- problems, exercises. etc