Chakravorti, S. (2023). Customer relationship management: A global approach. SAGE.
Čikaški stil citiranja (17. izdanje)Chakravorti, Samit. Customer Relationship Management: A Global Approach. Los Angeles: SAGE, 2023.
MLA način citiranja (9. izdanje)Chakravorti, Samit. Customer Relationship Management: A Global Approach. SAGE, 2023.
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