Johnston, R., Shulver, M., Slack, N., & Clark, G. Service operations management (Fifth edition.).
Chicago Style (17th ed.) CitationJohnston, Robert, Michael Shulver, Nigel Slack, and Graham Clark. Service Operations Management. Fifth edition.
MLA (9th ed.) CitationJohnston, Robert, et al. Service Operations Management. Fifth edition.
Warning: These citations may not always be 100% accurate.