APA(7版)引用形式

Johnston, R., Shulver, M., Slack, N., & Clark, G. Service operations management (Fifth edition.).

Chicagoスタイル(17版)引用形式

Johnston, Robert, Michael Shulver, Nigel Slack, , Graham Clark. Service Operations Management. Fifth edition.

MLA(9版)引用形式

Johnston, Robert, et al. Service Operations Management. Fifth edition.