00000ctmaa22000003a 4500 UP-1685675941123990716 Buklod 20220805140904.0 a r |||| u| ta 220805s xx d r |||| u| (iLib)UPTAC-00020026308 UPVTC eng LG 993.5 2022 M3 C38 Catubao, Princess Mae Acode author. Determinants of customer satisfaction of online food delivery services (OFDS) and its relation to the sustainability of the OFDS industry in Tacloban City Princess Mae Acode Catubao, Champagne Rose Pedere Centino, [and] Joncris Felix Aparis Miraña. 2022 vii, 67 leaves illustrations. Undergraduate thesis (B. S. in Management) -- University of the Philippines, Tacloban. The onset of the COVID-19 pandemic paved the way for these Online Food Delivery Services (OFDS) to be essential amidst the way for these Online Food Delivery Services (OFDS) to be essential amidst the government's implementation of strict community quarantine. Their services are crucial for both consumers and businesses to continue their operations. As the pandemic continues, the study aims to determine the key factors that affect customer satisfaction and their relation to the sustainability of the OFDS industry in Tacloban City. A total of 362 respondents participated and answered the survey questionnaire. Based on the data using Multiple Regression Analysis, Convenience Motivation (CM), Privacy & Security (P&S), and Prior-Online Purchase Experience (POPE) were the key factors that highly affect customer satisfaction. By using descriptive analysis, the study also found an indirect relationship between these key factors and sustainability impacts, but they both have a positive relationship. The study can benefit online food delivery companies, customers, the local government units, and future researchers. For future studies, researchers should explore cultural factors (food habits, health consciousness, family size, and lifestyle, etc.) that may have a direct or indirect effect on customer satisfaction OFDS users. Centino, Champagne Rose Pedere author. Miraña, Joncris Felix Aparis author. Dacuyan, Flordeliz B. adviser. FI UP UPTAC UPTAC LG 993.5 2022 M3 C38 Thesis