The effects of service quality on customer satisfaction and loyalty of online food delivery services using a Modified SERVQUAL Scale a case study of Tacloban City

The effects of service quality on customer satisfaction and loyalty of online food delivery services using a Modified SERVQUAL Scale a case study of Tacloban City

This study analyzed the influence of service quality on the customer satisfaction and loyalty of online food delivery platforms operating in Tacloban City. The OFD-SERV scale (Cheng et al., 2021) was used to examine the similarities and differences between the expectations and perceptions of custome...

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Hlavní autoři: Tajo, Deniel Jeffrey I. (Autor), Turija, Maebyl U. (Autor), Yaokasin, Jym Joshner Y. (Autor)
Další autoři: Dacuyan, Flordeliz B. (adviser.)
Médium: Diplomová práce
Jazyk:English
Témata:
Online food delivery services > Philippines > Tacloban City.