Cita APA (7th ed.)

Dean, J. W., & Evans, J. R. (1994). Total quality: Management, organization, and strategy. West Pub. Co.

Cita Chicago (17th ed.)

Dean, James W., i James R. Evans. Total Quality: Management, Organization, and Strategy. Minneapolis/St. Paul: West Pub. Co, 1994.

Cita MLA (9th ed.)

Dean, James W., i James R. Evans. Total Quality: Management, Organization, and Strategy. West Pub. Co, 1994.