APA (7th ed.) Citation

Dean, J. W., & Evans, J. R. (1994). Total quality: Management, organization, and strategy. West Pub. Co.

Chicago Style (17th ed.) Citation

Dean, James W., and James R. Evans. Total Quality: Management, Organization, and Strategy. Minneapolis/St. Paul: West Pub. Co, 1994.

MLA (9th ed.) Citation

Dean, James W., and James R. Evans. Total Quality: Management, Organization, and Strategy. West Pub. Co, 1994.