Style de citation APA (7e éd.)

Dean, J. W., & Evans, J. R. (1994). Total quality: Management, organization, and strategy. West Pub. Co.

Style de citation Chicago (17e éd.)

Dean, James W., et James R. Evans. Total Quality: Management, Organization, and Strategy. Minneapolis/St. Paul: West Pub. Co, 1994.

Style de citation MLA (9e éd.)

Dean, James W., et James R. Evans. Total Quality: Management, Organization, and Strategy. West Pub. Co, 1994.