APA (7th ed.) Citation

Doole, I., Lancaster, P., & Lowe, R. (2005). Understanding and managing customers. Financial Times Prentice Hall.

Chicago Style (17th ed.) Citation

Doole, Isobel, Peter Lancaster, and Robin Lowe. Understanding and Managing Customers. Essex, England: Financial Times Prentice Hall, 2005.

MLA (9th ed.) Citation

Doole, Isobel, et al. Understanding and Managing Customers. Financial Times Prentice Hall, 2005.