APA-viite (7. p.)

Doole, I., Lancaster, P., & Lowe, R. (2005). Understanding and managing customers. Financial Times Prentice Hall.

Chicago-viite (17. p.)

Doole, Isobel, Peter Lancaster, ja Robin Lowe. Understanding and Managing Customers. Essex, England: Financial Times Prentice Hall, 2005.

MLA-viite (9. p.)

Doole, Isobel, et al. Understanding and Managing Customers. Financial Times Prentice Hall, 2005.