1-800-Philippines understanding and managing the Filipino call center worker - Alampay, Ma. Regina Hechanova; Ateneo de Manila University. Institute of Philippine Culture (Quezon City Institute of Philippine Culture, Ateneo de Manila University, 2010)
Includes bibliographical references.
Keywords: Call centers -- Philippines; Call center agents -- Philippines; Call center agents -- Job descriptions -- Philippines; Call center agents -- Job satisfaction -- Philippines; Call center agents -- Job stress -- Philippines; Call center agents -- Psychology