Cita APA (7th ed.)

Plenert, G. J. (2012). Strategic continuous process improvement: Which quality tools to use, and when to use them. McGraw-Hill.

Cita Chicago (17th ed.)

Plenert, Gerhard Johannes. Strategic Continuous Process Improvement: Which Quality Tools to Use, and When to Use Them. New York: McGraw-Hill, 2012.

Cita MLA (9th ed.)

Plenert, Gerhard Johannes. Strategic Continuous Process Improvement: Which Quality Tools to Use, and When to Use Them. McGraw-Hill, 2012.