Gilmore, A. (2003). Services marketing and management. Sage Publications.
Chicago (17e ed.) BronvermeldingGilmore, Audrey. Services Marketing and Management. London, Thousand Oaks, Calif: Sage Publications, 2003.
MLA (9e ed.) BronvermeldingGilmore, Audrey. Services Marketing and Management. Sage Publications, 2003.
Let op: Deze citaties zijn niet altijd 100% accuraat.