Business communication building critical skills - Locker, Kitty O.; Kaczmarek, Stephen Kyo. (New York, NY McGraw-Hill/Irwin, a business unit of The McGraw-Hill Companies, Inc., 2014)
Table of Contents: Unit One. Building Blocks for Effective Messages: Module 1. Business Communication, Management, and Success -- Module 2. Adapting Your Message to Your Audience -- Module 3. Communicating Across Cultures -- Module 4. Planning, Writing, and Revising -- Module 5. Designing Documents, Slides, and Screens -- Unit Two. Creating Goodwill: Module 6. You-Attitude -- Module 7. Positive Emphasis -- Module 8. Reader Benefits -- Unit Three. Letters, Memos, E-Mail, and Web Writing: Module 9. Formats for Letters and Memos -- Module 10. Informative and Positive Messages -- Module 11. Negative Messages -- Module 12. Persuasive Messages -- Module 13. E-Mail Messages, Web Writing, and Technology -- Unit Four. Polishing Your Writing: Module 14. Editing for Grammar and Punctuation -- Module 15. Choosing the Right Word -- Module 16. Revising Sentences and Paragraphs -- Unit Five. Interpersonal Communication: Module 17. Listening -- Module 18. Working and Writing in Teams -- Module 19. Planning, Conducting, and Recording Meetings -- Module 20. Making Oral Presentations -- Unit Six. Research, Reports, and Visual: Module 21. Proposals and Progress Reports -- Module 22. Finding, Analyzing, and Documenting Information -- Module 23. Short Reports -- Module 24. Long Reports -- Module 25. Using Visuals -- Unit Seven. Job Hunting: Module 26. Researching Jobs -- Module 27. Resumes -- Module 28. Job Application Letters -- Module 29. Job Interviews -- Module 30. Follow-up Letters and Calls and Job Offers. -- Glossary. Polishing Your Prose. Endnotes. Credits. Index.
Includes bibliographical references (pages 528-534) and index.
Keywords: Business communication