APA (7th ed.) Citation

Fitzsimmons, J. A., & Fitzsimmons, M. J. (2011). Service management: Operations, strategy, information technology (7th ed.). McGraw-Hill.

Chicago Style (17th ed.) Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 7th ed. New York: McGraw-Hill, 2011.

MLA (9th ed.) Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 7th ed. McGraw-Hill, 2011.