Citazione Stile APA (7a Edizione)

Peppard, J., & Rowland, P. (1995). The essence of business process re-engineering. Prentice-Hall.

Citazione stile Chigago Style (17a edizione)

Peppard, Joe, e Philip Rowland. The Essence of Business Process Re-engineering. New York: Prentice-Hall, 1995.

Citatione MLA (9a ed.)

Peppard, Joe, e Philip Rowland. The Essence of Business Process Re-engineering. Prentice-Hall, 1995.