APA (7th ed.) Citation

Payne, S. (2000). Delivering customer service: How to win a competitive edge through managing customer relationships successfully (Deluxe ed.). Grolier International Inc.

Chicago Style (17th ed.) Citation

Payne, Shelin. Delivering Customer Service: How to Win a Competitive Edge Through Managing Customer Relationships Successfully. Deluxe ed. Wanchai, Hong Kong: Grolier International Inc, 2000.

MLA (9th ed.) Citation

Payne, Shelin. Delivering Customer Service: How to Win a Competitive Edge Through Managing Customer Relationships Successfully. Deluxe ed. Grolier International Inc, 2000.