Cita APA (7th ed.)

Lovelock, C. H. (1988). Managing services: Marketing, operations, ang human resources. Prentice Hall International.

Cita Chicago (17th ed.)

Lovelock, Christopher H. Managing Services: Marketing, Operations, Ang Human Resources. Boston, MA: Prentice Hall International, 1988.

Cita MLA (9th ed.)

Lovelock, Christopher H. Managing Services: Marketing, Operations, Ang Human Resources. Prentice Hall International, 1988.