Citazione Stile APA (7a Edizione)

Jackson, M., & Twandle, G. (1997). Business process implementation building workflow systems. Addison-Wesley.

Citazione stile Chigago Style (17a edizione)

Jackson, Michael, e Graham Twandle. Business Process Implementation Building Workflow Systems. England: Addison-Wesley, 1997.

Citatione MLA (9a ed.)

Jackson, Michael, e Graham Twandle. Business Process Implementation Building Workflow Systems. Addison-Wesley, 1997.