Cita APA (7a ed.)

Jackson, M., & Twandle, G. (1997). Business process implementation building workflow systems. Addison-Wesley.

Cita Chicago Style (17a ed.)

Jackson, Michael, y Graham Twandle. Business Process Implementation Building Workflow Systems. England: Addison-Wesley, 1997.

Cita MLA (9a ed.)

Jackson, Michael, y Graham Twandle. Business Process Implementation Building Workflow Systems. Addison-Wesley, 1997.