Jackson, M., & Twandle, G. (1997). Business process implementation building workflow systems. Addison-Wesley.
Citace podle Chicago (17th ed.)Jackson, Michael, a Graham Twandle. Business Process Implementation Building Workflow Systems. England: Addison-Wesley, 1997.
Citace podle MLA (9th ed.)Jackson, Michael, a Graham Twandle. Business Process Implementation Building Workflow Systems. Addison-Wesley, 1997.
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