Cita APA (7th ed.)

Jackson, M., & Twandle, G. (1997). Business process implementation building workflow systems. Addison-Wesley.

Cita Chicago (17th ed.)

Jackson, Michael, i Graham Twandle. Business Process Implementation Building Workflow Systems. England: Addison-Wesley, 1997.

Cita MLA (9th ed.)

Jackson, Michael, i Graham Twandle. Business Process Implementation Building Workflow Systems. Addison-Wesley, 1997.