Housel, T. J., & Bell, A. H. (2001). Measuring and managing knowledge. McGraw-Hill/Irwin.
Cita Chicago (17th ed.)Housel, Thomas J., i Arthur H. Bell. Measuring and Managing Knowledge. Boston, Mass: McGraw-Hill/Irwin, 2001.
Cita MLA (9th ed.)Housel, Thomas J., i Arthur H. Bell. Measuring and Managing Knowledge. McGraw-Hill/Irwin, 2001.
Atenció: Aquestes cites poden no estar 100% correctes.