Webb, N. J. (2017). What customers crave: How to create relevant and memorable experiences at every touchpoint. AMACOM, American Management Association.
শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতিWebb, Nicholas J. What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint. New York: AMACOM, American Management Association, 2017.
M.L.A (9 ম সংস্করণ) উদ্ধৃতিWebb, Nicholas J. What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint. AMACOM, American Management Association, 2017.
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