Webb, N. J. (2017). What customers crave: How to create relevant and memorable experiences at every touchpoint. AMACOM, American Management Association.
Citace podle Chicago (17th ed.)Webb, Nicholas J. What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint. New York: AMACOM, American Management Association, 2017.
Citace podle MLA (9th ed.)Webb, Nicholas J. What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint. AMACOM, American Management Association, 2017.
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