00000cam a22000003i 4500 UP-1685594773862467557 Buklod 20240502133356.0 m | | ta 230321s2019 enka rb |||| u|eng d 9780749486419 (Paperback) (iLib)UPBAG-00046823915 GRC-3699 Mind Mover Publishing House, Inc. Php 900.00 Ms. Nina Poblador DLC BAG rda eng HF 5548.8 L55 2019 Lilley, Roy C. author. Dealing with difficult people fast, effective strategies for handling problem people Roy Lilley. Fourth edition. London, United Kingdom Kogan Page Limited 2019. viii, 160 pages, 3 unnumbered leaves illustrations 22 cm text rdacontent unmediated rdamedia volume rdacarrier Creating success series Revised edition of the author's Dealing with difficult people, 2016. Includes bibliographical references. A short course in human relations -- The seven classic difficult types -- Dealing with difficult bosses -- Dealing with difficult colleagues -- Dealing with difficult staff -- Massaging the egoist -- Handling aggressive people -- Dealing with laziness -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Morale and attitude -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right - really? -- Complaints: we love them -- E-difficult@yourplace -- Social networking -- If things don't change they'll stay the same -- A fast-track guide to conflict and how to handle it -- And, finally, finally... -- Further reading -- References. Psychology, Industrial. Interpersonal conflict. Problem employees. FO UPBAG GRC HF 5548.8 L55 2019 Book