Dealing with difficult people fast, effective strategies for handling problem people - Lilley, Roy C. (London, United Kingdom Kogan Page Limited, 2019)
A short course in human relations -- The seven classic difficult types -- Dealing with difficult bosses -- Dealing with difficult colleagues -- Dealing with difficult staff -- Massaging the egoist -- Handling aggressive people -- Dealing with laziness -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Morale and attitude -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right - really? -- Complaints: we love them -- E-difficult@yourplace -- Social networking -- If things don't change they'll stay the same -- A fast-track guide to conflict and how to handle it -- And, finally, finally... -- Further reading -- References.
Revised edition of the author's Dealing with difficult people, 2016.
Includes bibliographical references.
Keywords: Psychology, Industrial; Interpersonal conflict; Problem employees