APA (7th ed.) Citation

Lilley, R. C. (2019). Dealing with difficult people: Fast, effective strategies for handling problem people (Fourth edition.). Kogan Page Limited.

Chicago Style (17th ed.) Citation

Lilley, Roy C. Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People. Fourth edition. London, United Kingdom: Kogan Page Limited, 2019.

MLA (9th ed.) Citation

Lilley, Roy C. Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People. Fourth edition. Kogan Page Limited, 2019.