Communication in organizations basic skills and conversation models - Molen, Henk T. van der 1964-; Gramsbergen-Hoogland, Yvonne H. 1964- (Abingdon, Oxon [England] Routledge, an imprint of the Taylor & Francis Group, 2019)
Regulating skills -- Listening skills -- Sender skills -- Interviewing -- The selection interview -- The job application interview -- The performance evaluation interview -- The career interview -- The personal problems interview -- Handling complaints -- Breaking bad news -- The sales or acquisition interview -- Decision making -- Leading meetings -- Conflict management -- Negotiating -- Giving presentations.
Revised edition of Communication in organizations, ©2005.
Includes bibliographical references and indexes.
Keywords: Communication in organizations; Interpersonal relations; Business communication