00000caa a22000003i 4500 UP-1685594773862409353 Buklod 20210610171104.0 m | | ta 210610s2020 xx r |||| u|eng d (iLib)UPBAG-00040898153 STII-DOST BAG rda eng ARTICLE-3535 Amit, Lito M. author. Predictors of occupational health outcomes of call center workers from selected companies in Cebu and Manila by Lito M. Amit, Venecio U. Ultra Jr., and Young Woong Song. 2020. pages 1179-1189 26 cm text rdacontent unmediated rdamedia volume rdacarrier Includes bibliographical references (pages 1187-1189) The business process outsourcing (BPO) industry in the Philippines is expanding rapidly, producing a high employment rate. However, it also causes concerns about the occurrence of workrelated health problems among workers. This study was conducted to measure the prevalence of occupational health outcomes of call center workers from five companies in the Philippines and to determine the likelihood of their occurrence based on personal and work-related variables. We conducted an online survey answered by 227 call center workers. Descriptive statistics were expressed in percentages, arithmetic means, and standard deviations. Differences in symptoms in terms of sex and age-group were determined by chi-squared tests. Confounding effects of personal and occupational variables were computed through logistic and multiple regression analyses. The most prevalent forms of occupational health problems were back pain (96%), headache (96.5%), neck pain (93%), and insomnia (93%). We also found that among the personal and occupational variables, smoking and drinking predicted the occurrence of the symptoms for neck pain, headache, insomnia, and other health complaints. Our findings are crucial in strengthening policies and regulations, promoting a healthier working environment, and preventing fast-paced turn-over of workers in the BPO industry in the Philippines. Call center. Musculoskeletal pain. Occupational health. Philippines. Stress. Ultra Jr., Venecio U. author. Song, Young Woong author. The Philippine Journal of Science Vol. 149, no. 4, December 2020. Request full-text access via UPB University Library through https://forms.gle/KZjBv7aRtY6jiL5E9 (viewed 10 June 2021) FI UPBAG UPBAG-MAIN ARTICLE-3535 Analytics