00000cmm a22000003i 4500 UP-1685594773862217947 Buklod 20230619090610.0 m | | ta 201124s2010 pau d eng d 9781615209323 (electronic book) (iLib)UPBAG-00038572212 DLC DML BAG rda eng ML-ebook Citizens and E-government evaluating policy and management [electronic resource] Christopher Reddick, [editor]. Hershey, Pennsylvania Information Science Reference 2010. 1 online resource (xxiv, 526 pages) illustrations. text txt rdacontent computer rdamedia online resource cr rdacarrier Gale virtual reference library Description based on print version record. Includes bibliographical references and index. section 1. Theoretical and conceptual issues. ch 1. Designing, implementing, and evaluating user-centered and citizen-centered e-government ; ch 2. A user-centric approach in e-government policies : the path to effectiveness? ; ch 3. Evaluating the impact of e-government on citizens : a cost-benefit analysis ; ch 4. Effectiveness of e-government in delivering services ; ch 5. An evaluation framework for e-government projects ; ch 6. Images of citizenship : a content analysis of local government websites in the United States ; ch 7. Innovation in democratic e-governance : benefitting from Web 2.0 applications in the public sector ; ch 8. Reducing the administrative burden by online information and referral services -- section 2. Issues and challenges. ch 9. Transparency and e-government in developing countries : the case of Latin-American municipalities ; ch 10. Human factors in implementing e-government in developing countries ; ch 11. E-government, security, and cyber-privacy : individual rights versus government responsibility ; ch 12. Considering the role of e-government in cybercrime awareness and prevention : toward a theoretical research program for the 21st century ; ch 13. Citizen centric or government centric? : perceptions of risk in new identity management systems ; ch 14. Citizens and service channels : channel choice and channel management implications ; ch 15. Comparing citizens' use of e-government to alternative service channels ; ch 16. Social tagging to search and recommend government information -- section 3. Case studies. ch 17. Engaging citizens on the internet : an assessment of local governments in Ohio ; ch 18. Assessing e-government services : the case of e-filing of personal income tax in Malaysia ; ch 19. Factors influencing intention to use e-government services among citizens in Malaysia ; ch 20. Assessing China's e-government and its impact on government and citizen relationship ; ch 21. Exploring citizens' visions of 2020 e-government in Taiwan : results from a 2008 scenario workshop ; ch 22. Evaluation of e-government services : a citizen-centric approach to citizen e-complaint services ; ch 23. Engaging citizens through local e-government : an Australian experience ; ch 24. Community policing in India : transparency through e-governance. Examines the role that citizens play in the development of electronic government or e-government, specifically focusing on the impact of e-government and citizens while exploring issues of policy and management. Electronic reproduction. Farmington Hills, Mich. Gale 2010. Available via World Wide Web through Gale Virtual Reference Library. Internet in public administration. Electronic government information. Electronic public records. Government Web sites. Political participation Technological innovations. Electronic books. Reddick, Christopher G. editor. Gale Group. Original 9781615209316 (DLC) 2009039787. http://go.galegroup.com/ps/i.do?id=GALE%7C9781615209323&v=2.1&u=phdiliman&it=etoc&p=GVRL&sw=w Available for University of the Philippines System via Gale Virtual Reference Library. Click here to access (viewed 24 November 2020) FO Monograph UPBAG UPBAG-MAIN ML-ebook Electronic Resource