Skills mismatch the case of over-qualification in two call centers in Metro Manila - Dumaual, Ma. Elena G.; Meneses, Isobelle L. (2018)
Thesis (Bachelor of Arts in Social Sciences)--University of the Philippines Baguio, June 2018.
Includes bibliographical references.
Accompanying disc contains electronic version of the thesis in pdf format.
Keywords: Call center agents -- Philippines -- Manila; Vocational qualifications -- Philippines -- Manila