The librarian as information consultant transforming reference for the Information Age - Murphy, Sarah Anne (Chicago American Library Association, 2011)
The library and information consultant -- Strategies for building and maintaining consumer relationships -- Marketing the library and information consultant's services : creating a sophisticated brand -- The business of consulting : managing employee service roles and consumer demand -- Developing the infrastructure and culture for continuous quality improvement.
Electronic reproduction.
Keywords: Reference services (Libraries) -- Forecasting; Reference services (Libraries) -- Management; Information consultants; Reference librarians -- Effect of technological innovations on; Electronic books