APA (7th ed.) Citation

Shearouse, S. H. (2011). Conflict 101: A manager's guide to resolving problems so everyone can get back to work. American Management Association.

Chicago Style (17th ed.) Citation

Shearouse, Susan H. Conflict 101: A Manager's Guide to Resolving Problems so Everyone Can Get Back to Work. New York: American Management Association, 2011.

MLA (9th ed.) Citation

Shearouse, Susan H. Conflict 101: A Manager's Guide to Resolving Problems so Everyone Can Get Back to Work. American Management Association, 2011.

Warning: These citations may not always be 100% accurate.