Citazione Stile APA (7a Edizione)

Fitzsimmons, J. A., & Fitzsimmons, M. J. (2011). Service management: Operations, strategy, information technology (Seventh edition.). McGraw-Hill.

Citazione stile Chigago Style (17a edizione)

Fitzsimmons, James A., e Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. Seventh edition. New York: McGraw-Hill, 2011.

Citatione MLA (9a ed.)

Fitzsimmons, James A., e Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. Seventh edition. McGraw-Hill, 2011.