00000cmm a22000003i 4500 UP-1685594773862075770 Buklod 20170404162137.0 g||| | || || ta 170404s2009 ilu u eng d 9781441619129 (eBook) 1441619127 (eBook) (iLib)UPBAG-00023730367 DLC DML BAG rda eng ML-ebook Kern, M. Kathleen author. Virtual reference best practices [electronic resource] tailoring services to your library M. Kathleen Kern. Chicago American Library Association [2009] 1 online resource (viii, 148 pages) illustrations text txt rdacontent computer rdamedia online resource cr rdacarrier IG library Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies. IP-based subscription, on-campus, and remote access available via OpenAthens. Access via Electronic Resources of the UPB University Library website. When it comes to virtual reference, one size doesn't fit all. What works in one library won't necessarily work in another. How do you figure out what to do? The recently published Virtual Reference Service Guidelines from the Reference and User Services Association (RUSA), which is reproduced in appendix A, provides the starting point. Kern, a leading virtual reference expert, outlines the tools and decision-making processes that will help you and your library evaluate, tailor, and launch virtual reference services that are a perfect fit for your community and your library. Electronic reproduction. Singapore IG Publishing c2012. Available via World Wide Web through IG Library. Electronic reference services (Libraries) Electronic books. Available for University of the Philippines Baguio via IG Library. Click here to access http://portal.igpublish.com/iglibrary/search/ALAB0000177.html?sid=1385699837352&qid=1385703442918 (viewed 30 June 2022) FO Monograph UPBAG UPBAG-MAIN ML-ebook Electronic Resource