00000cmm a22000003i 4500 UP-1685594773862075203 Buklod 20170303081807.0 g||| | || || ta 170303s2009 xx u eng d 9789027289797 (eBook) 9027289794 (eBook) (iLib)UPBAG-00023453800 OCLCQ DML BAG rda eng ML-ebook Friginal, Eric author. The language of outsourced call centers [electronic resource] a corpus-based study of cross-cultural interaction Eric Friginal. Amsterdam John Benjamins Pub. [2009] 1 online resource (xxii, 319 pages) illustrations text txt rdacontent computer rdamedia online resource cr rdacarrier Studies in corpus linguistics v. 34 The Language of Outsourced Call Centers -- Editorial page -- Title page -- LCC data -- Table of contents -- List of tables -- List of figures -- Acknowledgements -- Preface -- Chapter 1. Introduction -- Chapter 2. Outsourced call centers in the Philippines -- Chapter 3. Corpora and description of speaker groups in the call center corpus -- Chapter 4. Multi-dimensional analysis -- Chapter 5. Lexico/syntactic features -- Chapter 6. Grammatical expression of stance -- Chapter 7. Politeness and respect markers -- Chapter 8. Inserts -- Chapter 9. Dysfluencies -- Chapter 10. Communication breakdown: caller clarifications. The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups. Intercultural communication Philippines. Call center agents Philippines Language. English language Usage. Electronic books. Available for University of the Philippines Baguio via EBSCO with URL: http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=267369. Click here to request https://forms.gle/KZjBv7aRtY6jiL5E9 (viewed 5 July 2021) FI Monograph UPBAG UPBAG-MAIN ML-ebook Electronic Resource