The language of outsourced call centers a corpus-based study of cross-cultural interaction

The language of outsourced call centers a corpus-based study of cross-cultural interaction

Show all versions (3)

The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corp...

תיאור מלא

מידע ביבליוגרפי
מחבר ראשי: Friginal, Eric (Author)
פורמט: Electronic Resource
שפה:English
יצא לאור: Amsterdam John Benjamins Pub. [2009]
סדרה:Studies in corpus linguistics v. 34
נושאים:
Intercultural communication > Philippines.
Call center agents > Philippines > Language.
English language > Usage.
Electronic books.
גישה מקוונת:Available for University of the Philippines Baguio via EBSCO with URL: http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=267369. Click here to request