The language of outsourced call centers a corpus-based study of cross-cultural interaction

The language of outsourced call centers a corpus-based study of cross-cultural interaction

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The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corp...

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Библиографические подробности
Главный автор: Friginal, Eric (Автор)
Формат: Electronic Resource
Язык:English
Опубликовано: Amsterdam John Benjamins Pub. [2009]
Серии:Studies in corpus linguistics v. 34
Предметы:
Intercultural communication > Philippines.
Call center agents > Philippines > Language.
English language > Usage.
Electronic books.
Online-ссылка:Available for University of the Philippines Baguio via EBSCO with URL: http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=267369. Click here to request