Friginal, E. (2009). The language of outsourced call centers: A corpus-based study of cross-cultural interaction. John Benjamins Pub.
芝加哥风格引文Friginal, Eric. The Language of Outsourced Call Centers: A Corpus-based Study of Cross-cultural Interaction. Amsterdam: John Benjamins Pub, 2009.
MLA引文Friginal, Eric. The Language of Outsourced Call Centers: A Corpus-based Study of Cross-cultural Interaction. John Benjamins Pub, 2009.
警告：这些引文格式不一定是100％准确.