APA (7th ed.) Citation

Schmenner, R. W. (1995). Service operations management. Prentice Hall, Inc.

Chicago Style (17th ed.) Citation

Schmenner, Roger W.,1947-. Service Operations Management. Englewood Cliffs, New Jersey: Prentice Hall, Inc, 1995.

MLA (9th ed.) Citation

Schmenner, Roger W.,1947-. Service Operations Management. Prentice Hall, Inc, 1995.