APA aipamena

Schmenner, R. W. (1995). Service operations management. Prentice Hall, Inc.

Chicago Style aipamena

Schmenner, Roger W.,1947-. Service Operations Management. Englewood Cliffs, New Jersey: Prentice Hall, Inc, 1995.

MLA aipamena

Schmenner, Roger W.,1947-. Service Operations Management. Prentice Hall, Inc, 1995.