Citazione Stile APA (7a Edizione)

Al-Shammari, M. (2009). Customer knowledge management: People, processes, and technology. Information Science Reference.

Citazione stile Chigago Style (17a edizione)

Al-Shammari, Minwir. Customer Knowledge Management: People, Processes, and Technology. Hershey, PA: Information Science Reference, 2009.

Citatione MLA (9a ed.)

Al-Shammari, Minwir. Customer Knowledge Management: People, Processes, and Technology. Information Science Reference, 2009.