SERVQUAL gap model the case of PhilHealth-Baguio - De Vera, Eunice T.; Mata, Jenina Mae A. (2016)
Thesis (Bachelor of Science in Management Economics)--University of the Philippines Baguio, 27 May 2016.
Includes bibliographical references.
Disc contains electronic version of the thesis in Word format and the Baguio General Hospital and Medical Center Ethics Review Committee approval letter in pdf format.
Keywords: PhilHealth Baguio; SERVQUAL (Service quality framework); Health insurance -- Philippines -- Baguio City