Managing for quality and performance excellence - Evans, James R. (James Robert) 1950-; Lindsay, William M. ([Singapore] South-Western Cengage Learning, 2014)
Part 1. Principles of quality -- Part 2. Tools and techniques for quality -- Part 3. Beyond quality management: managing for performance excellence.
International edition.
Includes bibliographical references (pages B1-B9) and index.
Keywords: Quality control; Total quality management; Quality assurance