Evans, J. R., & Lindsay, W. M. (2014). Managing for quality and performance excellence (Ninth edition.). South-Western Cengage Learning.
Citação norma ChicagoEvans, James R., and William M. Lindsay. Managing for Quality and Performance Excellence. Ninth edition. [Singapore]: South-Western Cengage Learning, 2014.
Citação norma MLAEvans, James R., and William M. Lindsay. Managing for Quality and Performance Excellence. Ninth edition. South-Western Cengage Learning, 2014.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.