Failure to communicate how conversations go wrong and what you can do to right them - Weeks, Holly (Boston Harvard Business Press, 2008)
Anatomy of hard talks -- What's wrong with what we do -- Rethinking what we do : finding balance -- Acting unilaterally -- Conversational warfare and the combat mentality -- Out of combat : changing the game -- Caught up in emotions -- Out of emotion's grip : increasing skill -- Working blind in the "breakdown gap" -- Out of the breakdown gap : strategy and tactics -- Conclusion : getting back on track.
Includes bibliographical references (pages [227]-228) and index.
Keywords: Business communication; Interpersonal communication; Oral communication