00000cam a22000003i 4500 UP-1685594773861757504 Buklod 20100126142830.0 a r |||| u| ta 150302s2010 caua rb |||1 u|eng d 9780495806448 0495806447 (iLib)UPBAG-00007171770 BC-58454 Php3,960.00 BAG rda eng HF 5548.8 A17 2010 Aamodt, Michael G. author. Industrial/organizational psychology an applied approach Michael G. Aamodt. Sixth edition. Belmont, CA Wadsworth [2010] xix, 684 pages illustrations 26 cm text rdacontent unmediated rdamedia volume rdacarrier International student edition. Includes bibliographical references (pages 623-667) and indexes. Chapter 1: I/O Psychology -- The field of I/O psychology -- Career workshop: getting into graduate school -- Research in I/O psychology -- Ethics in industrial/organizational psychology -- On the job: conducting research at the Vancouver (British Columbia) International Airport Authority, Canada. Chapter 2: Analyzing and evaluation jobs -- Employment profile -- Job evaluation -- Career workshop: negotiating salary -- On the job: applied case study: National Board of veterinary Medical examiners -- Focus on ethics: compensating CEOs and executives. Chapter 3: Legal issues in employee selection -- The legal process -- Career workshop: what to do if you feel you are being discriminated against work -- Determining whether an employment decision is legal -- Employment profile -- Harassment -- Family medical leave act -- Affirmative action -- Privacy issues -- Appendix: Canadian employment law by province -- On the job: applied case study: keystone RV company, Goshen, Indiana -- Focus on ethics: the ethics behind workplace privacy. Chapter 4: Employee selection : Recruiting and interviewing -- Job analysis -- Recruitment -- Career workshop: how to respond to newspaper advertisements -- Employee profile -- Realistic job previews -- Effective employee selection techniques -- Employment interviews -- Job search skills -- On the job: applied case study: recruitment at the Borgata Hotel Casino and Spa -- Focus on ethics of recruiting and hiring based on physical appearance. Chapter 5: Employee selection: References and testing -- Predicting performance using references and letters of recommendation -- Career workshop: asking for letters of recommendation -- Predicting performance using applicant training and education -- Predicting performance using applicant knowledge -- Predicting performance using applicant ability -- Employment profile -- Predicting performance using applicant skill -- Employment profile -- Predicting performance using prior experience -- Predicting performance using personality, interest, and character -- Predicting performance limitations due to medical and psychological problems -- Comparison of techniques -- Rejecting applicants -- On the job: applied case study: City of New London, Connecticut, Police Department -- Focus on ethics: the ethics of tests of normal personality in employee selection. Chapter 6: Evaluating selection techniques and decisions -- Characteristics of effective selection techniques -- Career workshop: evaluating tests -- Establishing the usefulness of a selection device -- Determining the fairness of a test -- Employment profile -- Making the hiring decision -- On the job: applied case study: Thomas A. Edison's employment test -- Focus on ethics: diversity efforts. Chapter 7: Evaluating employee performance -- Step 1: Determine the reason for evaluating employee performance -- Step 2: Identity environment and cultural limitations -- Step 3: Determine who will evaluate performance -- Step 4: Select the best appraisal methods to accomplish your goals -- Step 5: Train raters -- Step 6: Observe and document performance -- Step 7: Evaluate performance -- Employment profile -- Step 8: Communicate appraisal results to employees -- Career workshop: Getting good performance ratings -- Step 9: Terminate employees -- On the job: applied case study: firing an employee at Kohl's Department store -- Focus on ethics: the ethics of the at-will doctrine. Chapter 8: Designing and evaluating training systems -- Determining training needs -- Developing a training program -- Conducting classroom training -- Employment profile -- Career workshop: audience etiquette -- Providing individual training through distance learning -- Conducting on-the-job training -- Ensuring transfer of training -- Putting it all together -- Evaluation of training results -- On the job: applied case study: training at Pal's Sudden Service -- Focus on ethics: the ethics of using role play in employee training. Chapter 9: Employee motivation -- Is an employee predisposed to being motivated? -- Have the employee's values and expectations been met? -- Do employee have achievable goals? -- Employment profile -- Are employee receiving feedback on their goal progress? -- Are employees reward for achieving goals? -- Are rewards and resources given equitably -- Are other employees motivated? -- Integration of motivation theories -- On the job: applied case study: faster service at Taco Bueno Restaurants -- Focus on ethics: ethics of motivation strategies. Chapter 10: Employee satisfaction and commitment -- Why should we care about employee attitudes? -- What causes employee to be satisfied with and committed to their jobs? -- Career workshop: what to do if you are unhappy with your job -- Measuring job satisfaction and commitment -- Employee profile -- Consequences of dissatisfaction and other negative work attitudes. -- On the job: applied case study: reducing turn over at Bubba Gump Shrimp Co. -- Focus on ethics: ethics and organizational commitment. Chapter 11: Organizational communication -- Types of organizational communication -- Employment profile -- Career workshop: phone etiquette -- Interpersonal communication -- Improving employee communication skills -- On the job: applied case study: reducing order errors at Hardee's and McDonald's -- Focus on ethics: ethical communication. Chapter 12: Leadership -- An introduction to leadership -- Personal characteristics associated with leadership -- Interaction between the leader and the situation -- Specific leader skills -- Employment profile -- Cultural differences in leadership: project globe -- Leadership: where are we today? -- Career workshop: obtaining leadership skills -- On the job: applied case study: developing leaders at claim jumper restaurants -- Focus on ethics: ethics and leadership. Chapter 13: Group behavior, teams and conflict -- Group dynamics -- Factors affecting group performance -- Individual versus group performance -- Teams -- Group conflict -- Career workshop: tips for being a good group member -- Employment profile On the job: applied case study: conflict at work -- Focus on ethics: group hazing. Chapter 14: Organization development -- Managing change -- Career workshop: coping with change -- Employment profile -- Empowerment -- Downsizing -- Work schedules -- On the job: applied case study: managing change at Carlson restaurants -- Focus on ethics: change management. Chapter 15: Stress management: dealing with the demands of life and work -- Stress defined -- Predisposition to stress -- Sources of stress -- Consequences of stress Managing stress -- Stress reduction interventions related to life/work issues -- Career workshop: Dealing with stress -- Employment profile -- Measuring stress -- Workplace violence -- On the job: applied case study: reducing stress at a manufacturing company -- Focus on ethics: the obligation to reduce stress. Psychology, Industrial. Aamodt, Michael G. Applied industrial/organizational psychology. FO UPBAG UPBAG-MAIN HF 5548.8 A17 2010 Book