00000cam a22000003i 4500 UP-1685594773861725424 Buklod 20090721161024.0 j|||||||||||||| | ta 160629s2008 enka rb |||1 u|eng d 9780521708272 (pbk) 0521866415 (pbk) (iLib)UPBAG-00006064284 BC-57594 Php4,400.00 BAG rda eng JF 1351 M24 Managing to improve public services edited by Jean Hartley ... [and three others]. Cambridge, Eng. Cambridge University Press 2008. xvi, 298 pages illustrations 25 cm Includes bibliographical references and index. The agenda for public service improvement/ Jean Hartley and Chris Skelcher -- Governance and accountability Does governance perform? concepts, evidence, causalities and research strategies/ Chris Skelcher -- Performativity, management and governace/ Paul M. Collier -- A critical assessment of performance measurement for policy making/ Michael Pidd -- Priority setting in the public sector: turning economics into a management process/ Cam Donaldon, Angela Bate craig Mitton, stuart Peacock and Danny Ruta -- Performance metrics -- Public service productivity: new approaches to performance measurement in health sectors/ Mary O'mahony, Philip Stevens and Lucy Stokes -- Performance measurement systems and the criminal justice system: rationales and rationalities/ Barbara Townley -- valuing public sector outputs/ rachel baker, Helen mason, Cam donaldson and Michael Jones-Lee -- The use of geodemographics to improve public service delivery/ Paul A. Longley and Michael F. Goodchild -- Managing innovation and change -- The innovation landscape for public service organizations/ Jean Hartley -- Innovation type and organizational performance: an empirical exploration/ Richard M. Walker and Fariborz Damanpour --- Public service failure and turnaround: towards a contingency model/ George Boyne -- Orchestrating complex and programmatic change in the public services/ Mike Wallace and Michael Fertig -- Conclusions: current themes and future directions for research/ Cam Donaldson, Jean Hartley, Chris Skelcher and Mike Wallace. Public administration Management. Public administration Management Evaluation. Hartley, Jean 1953- editor. FO UPBAG UPBAG-MAIN JF 1351 M24 Book